Patient Information
At MSM Pain Clinic, we are dedicated to providing personalized care tailored to your needs. To ensure the best possible treatment plan, we ask that all patients provide a referral from their healthcare provider. Below are the details you need to know about our process, fees, responsibilities, and insurance coverage.
Referral Requirement
A referral from your healthcare provider is required in order to schedule an appointment at MSM Pain Clinic. Referrals from your general practitioner (GP) are preferred, as they will provide essential medical notes, including details of any treatments you have received and any other conditions that may influence your treatment plan. If we are unable to assist with your condition for any reason, we will inform your referring healthcare provider and recommend alternative options.
Private Consultation for Complex Cases
The fee for a private consultation will vary depending on several factors, including:
> The duration of your condition
> The number of symptomatic areas being treated
> The complexity of your individual case
> The volume of medical notes provided
We recommend discussing the cost prior to your appointment as a guideline. However, please note that in some cases, the cost may only be confirmed once the initial consultation is completed.
Interventional injection treatments also vary in cost, and this will be discussed with you prior to commencing any treatment plan.
Payment Information
At this time, MSM Pain Clinic does not have an EFTPOS machine. We kindly ask that payments be made via:
> Cash
> Electronic bank transfer (details will be provided)
Please ensure that any payment due is made at the time of the consultation, unless previously arranged with ACC or another third-party insurer.
Patient's Responsibilities
As a patient, it is your responsibility to ensure that your injury is covered by ACC or private insurance. If you do not have cover for your treatment or consultation, you will be required to pay the associated fees.
Insurance and ACC Cover:
> The MSM Pain Clinic is an affiliated provider for Southern Cross Medical Care Society. This means we are contracted to provide certain services to Southern Cross members at agreed prices. Depending on your level of cover, you may need to contribute to the cost of treatment.
> If your case is being managed under an employer insurance plan or through ACC, it is your responsibility to obtain written approval from your insurance case manager before scheduling an appointment. We will only schedule your appointment after receiving this confirmation from your insurance provider.
Insurance Claims and Third-Party Payments
Please note that MSM Pain Clinic is a private clinic and does not receive government funding. Therefore, payment for consultations or intervention treatments is required at the time of service, unless ACC or another third-party insurer has confirmed coverage in advance.
If your treatment is covered by a third-party payer, such as ACC or private insurance, and this coverage is confirmed in writing, we will directly bill the insurer. However, if no coverage is confirmed, the full cost of treatment will be the patient's responsibility.
Active Participation in Treatment
We strongly encourage all patients to actively participate in the treatment plan recommended by Dr. Singh. While Dr. Singh will tailor the treatment to your individual needs and adjust the plan as necessary, the outcome of treatment cannot be guaranteed.
If you encounter any challenges or issues during your treatment, it is essential that you discuss them openly with Dr. Singh. Together, you can make any necessary adjustments to ensure the treatment aligns with your capabilities and goals.
Please be aware that if you do not fully participate in your treatment or follow the advice provided, we cannot guarantee a positive outcome.
We aim to make your experience with MSM Pain Clinic as seamless and effective as possible. If you have any questions about your referral, treatment plan, fees, or insurance, please feel free to contact our clinic staff.